Privacy Policy
1. General Provisions
This Privacy Policy sets forth the principles governing the collection, use, protection, and disclosure of personal information on our website offering mobile and home connectivity packages within the United Arab Emirates. Our website operates in compliance with applicable UAE laws and international data protection standards, including the General Data Protection Regulation (GDPR) where relevant. By accessing and using our website, users acknowledge and consent to the collection and processing of their personal data in accordance with this Privacy Policy. The administration of the site commits to ensuring that personal data is handled with the highest level of confidentiality and integrity, respecting the privacy rights of every individual.
2. Information We Collect
We may collect personal information directly provided by users, including names, email addresses, phone numbers, and preferences related to mobile or home connectivity plans. Additionally, technical data such as IP addresses, browser type, device information, and usage patterns may be automatically collected. Information related to customer interactions, inquiries, and website behavior may also be recorded. The purpose of data collection is limited to improving the quality of services, providing tailored solutions, and ensuring proper website functionality. The collection is lawful, proportionate, and directly related to the legitimate interests of website operations.
3. How We Use Information
Collected data is used to enhance user experience, provide personalized offers, communicate important updates, and maintain the overall functionality of our website. Personal data may also be processed to evaluate user preferences, develop new offerings, and ensure compliance with legal and regulatory obligations under UAE law. Furthermore, data may be used for security monitoring, fraud prevention, and statistical analysis to improve the efficiency and reliability of our website. The administration ensures that data usage aligns strictly with the purposes communicated to users, and no processing is carried out beyond these legitimate purposes without explicit user consent.
4. Data Protection and Retention Period
We implement robust technical and organizational security measures to protect collected data from unauthorized access, loss, misuse, or disclosure. Measures include encryption, controlled access, and monitoring systems designed to safeguard user information. Personal data is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable UAE legislation. When data is no longer required, it is securely deleted or anonymized to prevent unauthorized usage. Regular reviews of data retention policies ensure compliance with both local and international standards.
5. Disclosure to Third Parties
Personal data may be shared with trusted third parties strictly for purposes related to providing services offered on our website. Such parties may include technical support providers, network partners, and consultants operating under contractual agreements. Data transfers are limited, secure, and only executed when necessary for service delivery or compliance with UAE legal requirements. We do not sell, trade, or disclose personal data to unrelated external parties. Where third parties process information on our behalf, we ensure that they apply the same level of protection and confidentiality.
6. Use of Cookies
Our website uses cookies to improve browsing experience, optimize website functionality, and analyze usage trends. Cookies may record preferences, track navigation, and support the customization of content. Users are informed about the use of cookies, and they may manage or disable them through browser settings. Detailed information regarding cookie practices is provided in the Cookie Policy, which should be read together with this Privacy Policy.
7. User Rights
Users have the right to request access to their personal data, rectify inaccuracies, request erasure, restrict processing, and object to certain uses of their information. In line with GDPR principles and UAE laws, users may also request portability of their personal data where technically feasible. Requests must be submitted to the administration of the website, which will respond in accordance with applicable legal timelines. Users may also withdraw consent for data processing at any time without affecting the lawfulness of prior processing.
8. Changes to the Policy
The administration reserves the right to update or modify this Privacy Policy at any time to reflect changes in legislation, practices, or service offerings. Users will be informed of significant updates, and continued use of the website constitutes acceptance of revised terms. We encourage users to review this Privacy Policy periodically to remain informed about how their personal data is handled.
9. User Consent
By using our website, users acknowledge and agree to the terms outlined in this Privacy Policy. Continued use of our services indicates ongoing consent to data collection, processing, and protection as described herein. Users who do not agree with this Privacy Policy are advised to discontinue the use of our website.
🏢 Telecom Connect
📍 Al Moosa Tower 1, Sheikh Zayed Road, Trade Centre, Dubai, UAE
📞 +971 4 738 2919